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Responsibilities

  • Development and Maintenance of Cabin Service Standards: Establish, document, and update service standards for cabin crew to ensure an exceptional customer experience that aligns with Nolinor’s standards.
  • Quality of Service Supervision: Evaluate and improve the quality of cabin service by analyzing passenger feedback and conducting regular assessments of in-flight practices.
  • Support for Ongoing Training: Collaborate with the Cabin Training Specialist to integrate service standards into training programs, ensuring cabin crew are well-trained in the expected service standards.

Core Tasks

  • Develop and update cabin service procedures, including welcome protocols, passenger interactions, and management of specific situations, such as special meals or unique requests.
  • Conduct quality service audits in-flight and provide evaluation reports with recommendations for enhancing the customer experience.
  • Coordinate with external suppliers, including catering services, to ensure that products and services offered in the cabin meet Nolinor’s quality standards.
  • Analyze passenger feedback and service incident reports to identify improvement opportunities and propose concrete solutions to meet customer expectations.
  • Participate in the development and implementation of initiatives aimed at improving customer satisfaction and travel experience, in alignment with the company’s values.

Required skills

  • Training as a cabin crew member is required for this position.
  • Excellent communication and customer relationship skills.
  • Ability to work as part of a team and coordinate actions with various departments.
  • Strong analytical skills with the ability to identify opportunities for improvement.

Requirements

  • Experience in a similar role or within the aviation sector.
  • Knowledge of service standards in aviation and passenger expectations.
  • Bilingualism in French and English.

What are we offering you?

Because here, your talent is recognized and rewarded: :

A dynamic and stimulating work environment

Opportunities for professional development and growth within the company

Competitive compensation and attractive benefits

A collaborative team and a friendly work atmosphere

Exciting projects and challenging tasks

Commitment to diversity, equity, and inclusion

Opportunities to contribute to innovative and meaningful projects

Uniforms provided

On-site parking

The possibility of being selected for our Pilot Training Program after one year

Oh ... and for some positions, the chance to explore unique places, admire the northern lights and enjoy out-of-the-ordinary experiences!:

**The masculine gender has been used to simplify the text.:

Apply now

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