COVID-19

We advise you to follow these few steps before flying. They will make the process easier once you are at the airport.

1. We are counting on you to make sure you are healthy when you arrive at the airport. Learn about common symptoms of Covid-19.
2. We are also counting on you to bring a comfortable face covering. This is mandatory at the airport and on the plane. If you don’t have one, a face covering can be given to you when you arrive at our counter, when possible.

Our agents are happy to help you at the check-in counters and make sure you have a great experience.

For your safety:

• Our check-in counter is cleaned and disinfected thoroughly on a regular basis throughout the day.
• Our service area is wiped with disinfecting wipes between each customer.
• Hand sanitizer dispensers are available around our check-in counters.
• A short health questionnaire is also requested from all our passengers at check-in or boarding.
• Your temperature is taken with our non-contact thermometers at check-in or boarding.
• In order to avoid handling, we leave it to you to put your suitcase on the luggage deposit at the counter.
• All of our employees wear a face covering and gloves.
• All of our passengers are required to wear a face covering during all stages of the process.

We want you to have a stress-free experience, which is why we have established many standards throughout your journey with us. These standards help reduce the risks to the passengers and employees.

For your safety:

• Our boarding counter is cleaned and disinfected thoroughly on a regular basis throughout the day.
• With the main objective of minimizing contact between different groups of passengers, priority boarding is offered to passengers with reduced mobility and passengers accompanied by young children.
• In order to respect the rules of physical distancing, we stagger boarding (5 rows are invited to board at a time), starting with passengers seated at the rear of the aircraft and ending with passengers seated at the front of the aircraft.
• We also ask our passengers to respect a physical distance between customers when boarding.
• A short health questionnaire is also requested from all our passengers at check-in or boarding.
• Your temperature is taken with our non-contact thermometers at check-in or boarding.
• All of our employees wear a face covering and gloves.
• All of our passengers are required to wear a face covering during all stages of the process.

The safety of our passengers is important to us. That’s why we’ve put in place a few measures to help reduce contact between passengers.

For your safety:

• The extent of our in-flight service will vary depending on the restrictions on the day of the flight.
• Our aircraft are thoroughly cleaned.
• We limit the number of people in line for the lavatory to one person in order to respect the rules of physical distancing.
• All of our employees wear a face covering and gloves.
• All of our passengers must wear a face covering during the entire flight. It can only be removed for eating and drinking purposes or in the event of an emergency where oxygen masks would be deployed.
• The captain also communicates these procedures in his pre-departure announcement.

n accordance with Transport Canada regulations, we ask all our passengers to complete a brief questionnaire on their health status at check-in or boarding. We ask passengers to answer honestly; a fraudulent answer could result in a maximum fine of 5,000 $ CA.

At the same time, we conduct temperature checks with a non-contact infrared thermometer on all our passengers over 2 years of age.

Knowing that fever (38°C and above) is a common symptom of Covid-19, this is an additional screening tool. To ensure that our results are consistent, our thermometers are tested and calibrated regularly.

If you have a medical condition with symptoms similar to Covid-19, you will need a doctor’s note or a medical certificate confirming your condition.

If a passenger shows symptoms of the virus (such as fever) and is unable to provide a doctor’s note (or a medical certificate) explaining the symptoms, after further checks, they may be denied boarding.

If your provincial, territorial or local public health government has ordered you to be isolated or quarantined, you will be denied boarding.

You will then have to wait 14 days or obtain medical clearance before you can travel.

In order to comply with the Government of Canada requirements, we ask all our passengers to be equipped with a non-medical mask or face covering (see acceptable substitutes here) upon arrival at the airport and to keep it on for the entire duration of the process.

We, therefore rely on you to provide a comfortable face covering before meeting us at the airport. This will be mandatory at the airport and on the plane. If you do not have one, a face covering will be given to you upon arrival at our counter.

The Government of Canada requires all passengers to have a non-medical mask or face shield that can be removed and is large enough to cover their mouth and nose when in Canadian airports and on board an aircraft. Passengers must confirm at check-in that they have the required non-medical mask or face shield. As a minimum, passengers must wear the non-medical mask or face shield:

• at airport checkpoints;
• during the flight, when they cannot physically distance themselves, including at all times when they are within two metres of another person, except another occupant of their private residence; or
• as directed by a representative of the air operator or an officer of the Canadian Air Transport Security Authority, the Canada Border Services Agency or a Canadian public health unit.

Transport Canada maintains that despite our efforts to physically distance passengers, there are still points along the route where passengers cannot maintain a physical distance of two metres. For this reason, all passengers are required to have a removable face covering or mask that they must use when asked to do so by a CATSA officer or by a representative of the operator at the screening checkpoint, when boarding, when disembarking, or on board.. Passengers must be prepared to cover their mouths and noses while travelling, particularly in circumstances where a physical distanciation of two metres cannot be maintained.

Passengers must wear a mask or face shield in the check-in and boarding area. It will, of course, be essential to lower it at the various checkpoints when checking photo identification.

Passengers unable to wear the face covering for health reasons should contact Nolinor and provide a medical certificate.

We have added 2 types of disinfectants (spray & wipes) for the seats, armrests & headrests, bathrooms, belt buckles, all surfaces of the in-flight entertainment system and luggage compartments.

Numerous practices have been put in place to ensure the cleanliness of our aircraft.

For your safety, we use a hospital-grade disinfectant between flights to clean:

• Belt buckles
• Seat controls
• Armrests
• Portholes and flaps
• Luggage Boxes
• Seat Pockets
• Seats and head restraints
• Shelves
• All surfaces of the in-car entertainment system
• All lighting and ventilation controls
• The lavatories are regularly disinfected during the flight.

To ensure that our aircraft is as clean as possible, we disinfect the entire aircraft with an electrostatic disinfectant spray.

In addition, the ceilings and sidewalls of the aircraft are disinfected at each stopover, as well as the luggage compartment.

All our aircraft are equipped with high efficiency particulate air (HEPA) filters (used in hospitals), which remove 99.995% of particles (including bacteria and viruses) by refreshing the cabin air every 2 to 3 minutes.

This is the same type of filter used in operating rooms and microbiological safety stations.

In case a passenger has been a carrier on one of our flights, Nolinor will be informed by the responsible health authorities. We would initiate an in-depth contact analysis process that would then be submitted to the health authorities who would in turn inform the passengers. A protocol for invasive disinfection of the affected aircraft would then be initiated.erait par la suite enclenché. 

For the protection of everyone on board, our employees have been trained in the various in-flight situation management protocols, including the management of passengers with symptoms of Covid-19. In flight, depending on the critical level of the situation, our team has the possibility of contacting the medical authorities directly, who will be able to advise them and greet them directly at their landing point to assess the situation.

It is therefore imperative that you share your discomfort with our crew as soon as you are aware of it.