FAQ

Yes. For fly in fly out services, the flight schedule can be changed at any time, with no penalty, if your needs change. This flexibility is part of our tailored-service approach.

No. Because every flight is customized to your itinerary, your aircraft and your on-board needs, prices are not listed online. Fill out the booking form to receive a quote tailored to your project.

You fill out the request form available in the Reservations section of the website, specifying your itinerary (flight type, departure and arrival cities, dates) and your contact details. Our team then contacts you promptly to finalize the details.

You can also reach us directly by phone.

The timeline varies with the nature of the mission, but our crews’ availability allows us to charter an aircraft at any time of the day or night. For ACMI flights, our aircraft and crews can be ready to take off within two hours of confirmation.

For an urgent charter, use the “Make a request” button in the urgent section of the website, or call us directly. Our team is used to responding quickly to critical needs.

For reservations: 1-888-505-7025. For the main phone line: 450-476-0018.

To prepare your quote, indicate the flight type (one-way or round trip), your departure and destination cities, your departure and return dates, and your contact details (name, company, email and phone). A description of the flight and any additional comments help us better understand your needs.

Not necessarily. Jobs are tied to our bases whose head office and main facilities are located in the Montreal area (Mirabel and St-Hubert) and not to the northern destinations served. The specific requirements depend on the position; the recruitment team can advise you based on the role you’re targeting.

Yes. Nolinor offers a continuing education program (orientation, mentoring and workplace learning) as well as opportunities for advancement and career development. The company invests in developing its teams’ skills over the years.

Browse the available positions in the Careers section of the website and submit your application for the role that interests you. You’ll also find information there on our bases, our benefits and our training paths.

Nolinor has bases across Canada: Mirabel (YMX), St-Hubert (YHU), Edmonton (YEG) and Yellowknife (YZF). The head office and main maintenance facility are in the Montreal area, in Mirabel.

Our employees enjoy, among other things, a group pension plan with joint employee-employer participation, a group insurance plan (medical, paramedical and dental care, disability, salary insurance and life insurance), profit participation in the form of an annual bonus, and paid sick and personal leave.

Beyond the benefits, Nolinor fosters a strong work atmosphere and team spirit, with a variety of events throughout the year: summer barbecue, Christmas party and themed activities for every taste.

Nolinor brings together a team of about 300 people made up of experienced pilots, dedicated flight attendants, certified flight dispatchers and some of the most professional mechanics in the industry. Available positions cover these trades as well as operations-support roles.

Visit the “Careers” section of our website to see available positions.

Yes, it’s one of our specialties. Our aircraft are equipped to land on unconventional runways gravel, dirt or ice typical of remote regions. It is precisely where conventional airport infrastructure ends that Nolinor steps in.

Yes. Nolinor offers charter and cargo operations across the Americas and in Europe. The company is also a UN-approved carrier, certified for United Nations humanitarian operations.

Yes. Serving the North is at the heart of Nolinor’s mission. Our Yellowknife base, in particular, plays a key role in responding quickly to the needs of northern communities and of clients in central and northern Canada, including urgent needs.

For fly in fly out operations, our aircraft offer a range of up to 5 hours of flight without a stopover. This range makes it possible to reach the vast majority of remote work sites directly.

Nolinor has five bases across the country. Mirabel (YMX) is the head office, home to the administrative offices and the main maintenance facility. It is joined by satellite bases in St-Hubert (YHU) on Montreal’s South Shore, Edmonton (YEG) for Western and Northern Canada and Yellowknife (YZF) in the heart of the Northwest Territories.

Nolinor serves every region of Quebec, the other Canadian provinces and territories, the United States and several international destinations. Our specialty is reaching the places scheduled carriers don’t serve: remote northern sites, isolated communities and off-network destinations.

Our aircraft are equipped with hydraulic cargo doors measuring 10 feet by 6 feet (3 metres by 1.8 metres), among the largest on the market. They also feature ball-bearing floors to ease loading, as well as a GPS navigation and satellite-tracking system that shows the location of your cargo in real time.

The Boeing 737-200 carries up to 119 passengers, up to 30,000 lbs (13,600 kg) of freight, or up to approximately 15,900 litres of petroleum products in tanker configuration. The 737-300 comes in passenger or executive configuration, while the 737-400 can seat up to 156. Depending on the aircraft type, our flights carry from 4 to 156 passengers.

Our aircraft can be reconfigured in a very short time to suit each mission: passengers, cargo, combi (a mix of passengers and cargo), tanker or, depending on the model, executive configuration. This versatility lets us respond quickly to varied needs without changing aircraft.

The Natilus Kona is a next-generation cargo aircraft with a blended-wing-body structure, designed to significantly improve the efficiency and adaptability of air freight transport. The result of a partnership between Nolinor and manufacturer Natilus, the aircraft is expected to launch before the end of the decade.

The fleet is built on three variants of the Boeing 737 the 737-200, the 737-300 and the 737-400 each offering distinct configurations for carrying passengers, cargo or both. Nolinor has also announced a partnership for the next-generation Natilus Kona cargo aircraft, expected later this decade.

Nolinor operates the largest fleet of Boeing 737-200 aircraft in the world, but it is above all its unmatched expertise in operating this aircraft type that built its reputation. The 737-200 is particularly well suited to remote and inhospitable regions, notably for landing on dirt, gravel or ice runways.

Yes. Nolinor is certified to transport dangerous goods and can carry a wide range of freight: equipment parts, oversized or out-of-gauge cargo, specialized goods and petroleum products. For petroleum products, our tanker service can deliver up to approximately 15,900 litres of fuel to northern regions and other remote areas.

The client is billed a base hourly rate that includes the aircraft, the crew, maintenance and insurance. Fuel, airspace usage, airport fees and per-passenger taxes are billed directly to the operator by the respective suppliers.

With more than three decades of experience in disaster relief and emergency management, Nolinor rapidly deploys tailored solutions for government agencies, military bodies and non-profit organizations. Our services include the rapid setup of an Emergency Control Centre (ECC) that coordinates efforts, manages resources and supports critical decision-making during a crisis.

A combi flight combines passengers and cargo aboard the same aircraft. Several configurations in our fleet allow the split between the passenger cabin and the cargo space to be adjusted ideal when a team needs to travel with its equipment to the same destination.

ACMI (Aircraft, Crew, Maintenance, Insurance) is a service available exclusively to other commercial air carriers. When a carrier’s aircraft is grounded, Nolinor provides an aircraft and a full crew to operate its flights. Our aircraft and crews can be ready to take off within two hours of an ACMI flight confirmation, and we adapt the on-board service to the original carrier’s standards so its passengers notice no difference.

A charter is the one-time hire of an entire aircraft to suit your needs: you choose the schedule, the airports and the on-board service for a single movement of passengers, cargo or both. Fly in fly out, by contrast, is a recurring air shuttle service that transports your teams to remote work sites, on demand or on a regular schedule. FIFO is therefore an employee-transport solution structured over time, whereas a charter answers a specific, one-off need.

The service is fully customizable. You can opt for a business-class-style experience with a five-course meal, china and glassware, or for a simpler, quicker service. Our sales team handles itinerary planning and your specific requests as soon as we receive your request.

Yes. For fly in fly out operations, where your employees are your most valuable resource, Nolinor has put in place a series of specific measures and procedures (ground shuttle, baggage security, satellite flight tracking, etc.) to ensure a very high level of safety, whatever the destination and time of year.

Yes. Nolinor is the only carrier approved by Transport Canada to perform maintenance on its entire Boeing 737 fleet. Our facilities and qualified team, located in Mirabel, carry out all heavy and specialized maintenance work, which has earned us an enviable reputation for our on-time departure rate in the northern regions.

The SMS is a proactive approach aimed at continuously improving safety by identifying hazards, analyzing data and continuously assessing risks, in order to mitigate them before they lead to an incident. Nolinor was the first company in the history of Canadian civil aviation to receive full approval of its SMS. Every member of the team, from senior management to employees, is trained in it and is an integral part of it.

The BARS (Basic Aviation Risk Standard) program is an international aviation safety audit program. BARS Gold certification represents the industry’s highest safety standard, and reflects the level of rigour Nolinor applies to each of its operations.

Our aircraft integrate several state-of-the-art systems: the LPV approach (high-precision vertical guidance on landing), the ADS-B system (satellite tracking outside radar zones), the SkyTrac two-way communication system (real-time location and communication anywhere in the world) and True North Super AHRS instruments, which correct magnetic-north errors at northern latitudes. As an example, adding the LPV system represents an investment of over $400,000 per aircraft.

Because the destinations we serve, often inhospitable, demand it. Nolinor does not settle for meeting regulatory minimums: the company has invested for years in systems, technologies and procedures that raise the level of safety beyond legal requirements, whatever the final destination.